Business Planning and Management: Board of Directors and Shareholders: Certificates and Notices; Minutes; Proxy; Resolutions and Resignations; Shareholders. Business Plans. General Administration Starting a Business Strategic Management Credit and Collection: Collection; Credit Employment and HR: Compensation and Benefits. Contractors and Consultants. Employee Records. Employee Reference Letters. Firing and Termination. Hiring Employees: Contracts & Agreements; Forms & Checklists; Interview; Job Announcement; Letters to Applicant. Insurance. Managing and Motivating Employees: Discipline & Behavior; Letters & Memos; Motivation; Personality & Ability Tests; Staff Management; Surveys & Evaluations Policies and Documentation